Refund policy

1. Return, Refund & Cancellation Policy – Get Right PC

Get Right PC deals exclusively in brand-new, factory-sealed products sourced directly from authorized distributors. All products carry manufacturer warranty and are quality-checked before dispatch. Please read this policy carefully before placing an order. By placing an order, the customer explicitly agrees to all terms mentioned below.

Mandatory Unboxing / Opening Video

To raise any claim related to delivery, the following is strictly mandatory:

• A single, continuous unboxing video
• Video must start before opening the outer package
• Must clearly show:
– Shipping label
– Seals intact
– Product box
– Serial numbers (where applicable)
– Accessories

No opening video = No claim accepted (no exception).

Return Policy

Returns are accepted ONLY in the following case:
Wrong product delivered (model / variant mismatch)

Returns are NOT accepted in any other case, including but not limited to:

• Product not required
• Change of mind
• Incompatibility with customer’s system
• Performance expectations
• Buyer error
• Seal opened intentionally
• Physical damage after delivery
• Software issues
• Burn marks, scratches, bent pins, liquid damage

Certain items are not eligible for return or refund, including software, licenses, activation keys, customized products, clearance sale items, or products damaged due to misuse. Products without original packaging, invoice, or accessories will also not be accepted.

Seal & Usage Condition

• All products are factory-sealed
• If the seal is opened, tampered, or damaged, no return or refund will be provided
• Once opened, the product is considered accepted by the buyer

Dead / Defective / Not Working Products

Parts bought on their own

Get Right PC does not provide returns or replacements for:

• Dead on Arrival (DOA)
• Defective units
• Not working products

Such cases are strictly handled under manufacturer warranty
Customer must contact the authorized service center directly

This policy exists because:

• Products are sealed
• We do not refurbish, repair, or resell returned electronics
• Manufacturer warranty is the correct and legally valid route

PCs built by Get Right PC

• If any part in a PC we assembled stops working within 1 month of delivery, we replace that part at our cost. Report it on WhatsApp at +91 99104 55434.
• After the first month, we raise the warranty claim (RMA) with the brand on your behalf. The brand's warranty terms decide the outcome.
• Physical damage, burn marks, liquid damage, bent pins and tampered warranty stickers are not covered.
• Every PC we build also comes with 1 year of WhatsApp support from the person who built it.

Reporting Timeline

Claims must be reported within:

• 24 hours of delivery for individual components
• 48 hours of delivery for complete PC builds

Late claims will not be entertained under any circumstances.

Return Rejection Conditions

Any return request will be immediately rejected if:

• Unboxing video is missing or edited
• Seal is broken
• Serial numbers do not match
• Original box or accessories are missing
• Product shows signs of usage
• Packaging is damaged due to improper handling
• Tape or glue applied directly on product box

Cancellation Policy

Buyer-Initiated Cancellation:

• Before shipping: 2% convenience fee
• After shipping: 5% cancellation charge
• Modification after shipping: 3% charge
• No charge for modification before shipping

Seller-Initiated Cancellation:

• 100% refund, no deductions
• We may cancel an order if the price shown on the website was wrong or the item went out of stock after you ordered. You get a full refund.

Refund Processing

• Refunds are processed only after inspection approval

Refund method:

• Online payment → same payment source
• Bank transfer → buyer’s bank account

Processing time: 7–10 working days after approval

EMI orders:
• 5% deduction if cancellation is buyer-initiated

Fraud Prevention & Final Authority

Get Right PC reserves the sole right to approve or reject any claim.

Any attempt of:

• Swapping parts inside a product before sending it back
• Serial mismatch
• Fake damage claims
• Chargeback misuse

will result in permanent blacklisting and legal action if required.

Final Note

By placing an order with Get Right PC, the customer acknowledges:

• Understanding of sealed product nature
• Acceptance of manufacturer-warranty-only defect handling, except the 1-month part swap on PCs built by Get Right PC
• Agreement to no-return policy except wrong product delivery

This policy is final and binding.